Refund policy

RETURN AND REFUND POLICY

Made-to-order products

Each item is printed after your order is placed. For this reason, we do not accept returns or exchanges because of a change of mind or because the wrong size or color was ordered. Please review the product information and size guide carefully before placing your order.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us at hello@pipandprint.se within 7 days of delivery.

Please include your order number and clear photographs showing the item and the problem. Once the issue has been verified, we will arrange a replacement or refund at no additional cost. In most cases, the item does not need to be returned. Please do not send anything back unless we specifically ask you to do so.

Lost packages

If your order has not arrived within the estimated delivery period, please contact us at hello@pipandprint.se with your order number. We will investigate the shipment and, where appropriate, arrange a replacement or refund.

Order changes and cancellations

Orders are sent to production shortly after they are placed. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that an order can be changed or cancelled once production has started.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund. If more than 15 business days have passed since we approved your refund, please contact us at hello@pipandprint.se.

Mandatory consumer rights

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Contact
For questions about an order, replacement or refund, contact us at hello@pipandprint.se.